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AiT Voice Concierge · by Intelligent IT

Never miss a call again —your AI front desk, on at 3am.

AiT Voice Concierge picks up every inbound call, books the appointment, qualifies the lead, and pages your on-call only when the rules say so. Built for solo practices, multi-location SMBs, and MSP helpdesks that can't afford a missed call.

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24/7 coverage
Calendar + CRM native
HIPAA-ready audit logs
30+ languages
Live · last 24h
Sample tenant
Calls handled
187
After-hours
63
Avg response
3.1s
Bookings made
42
Hot leads routed
9
Languages used
ES + EN
Typical 24h on a multi-location SMB. Every call has a searchable transcript and CRM record.

What it does

Four jobs your phone line should already do.

One agent, one voice, one calendar. The same phone number you already publish — answered every time, in the language your caller actually speaks.

After-hours coverage

Pick up at 3am, sound like a human, hand off only when needed.

Your AI front desk takes the call, answers FAQ, captures the issue, and pages on-call only for genuine emergencies. The rest land in your CRM with a transcript by morning.

  • Calls handled 24/7, no voicemail dead-ends
  • Average response time under 4 seconds
  • Page on-call only when severity rules trigger

Appointment booking

Books, reschedules, and confirms — all on the call.

Direct integration with Google Calendar, Microsoft 365, Calendly, and most practice-management systems. The agent reads your live availability, holds slots, and sends confirmation SMS while still on the line.

  • Two-way calendar sync, not screen-scraping
  • Reschedules and cancellations handled inline
  • Reminder SMS + email auto-fired post-call

Lead qualification

Score the lead, route to a closer, or book the discovery call.

Inbound calls get a structured intake (budget, timeline, decision-maker, pain) plus a confidence score. Hot leads roll over to a human in seconds. Cold leads get nurtured by drip — never dropped.

  • Lead captured even when sales is offline
  • BANT scoring inline, no manual triage
  • CRM record created with transcript + audio

Multilingual support

Spanish, English, and 28 more — switched live on the call.

Caller speaks Spanish? The agent switches mid-sentence. Coverage across English, Spanish, French, Portuguese, Mandarin, and 25 more — same agent, same voice profile, same booking flow.

  • 30+ languages out of the box
  • Live language switch mid-call
  • Bilingual transcripts in the CRM record

How it works

Three steps. Days to live, not months.

We forward your existing line, train the agent on your scripts and FAQ, and connect your calendar and CRM. The first call lands before the end of the week.

Step 1

Forward

Forward your existing main line to your AiT number, or port the number outright. SIP, PSTN, or Twilio sub-account.

Step 2

Connect

OAuth into your calendar, CRM, and ticketing. Drop your FAQ + intake form. We tune the script in a couple of dry-run calls.

Step 3

Go live

The agent picks up every call, books on the calendar, and writes a CRM record + transcript. Page on-call only when rules trigger.

Pricing

One product. Three deployment scales.

Solo practice to multi-tenant MSP. Predictable monthly pricing, transparent per-minute overage.

Full pricing →
Starter
$299/mo
Solo practice or 1-line SMB

100 included minutes, single voice profile, business-hours overflow + after-hours coverage.

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Pro
$999/mo
Multi-location SMB or MSP helpdesk

500 included minutes, two voice profiles, multilingual on, CRM + calendar integrations, priority routing.

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Enterprise
Customannual contract

MSP multi-tenant, SSO + SCIM, voice clone, dedicated success engineer, on-prem ingest option.

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Stop losing the after-hours caller.

Book a 30-minute walkthrough. We'll spin up a sandbox number and let you call it during the demo — same agent, same voice, same calendar booking flow.

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