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Use cases

Five verticals.One agent that's already shipping.

Each deployment below ships with the integrations, intake script, and outcome instrumentation pre-wired. We tune the voice and the FAQ to your practice in a couple of dry-run calls before going live.

Dental

Book, reschedule, and verify insurance — without a front desk staffer on the phone.

A dental practice loses 22-35 calls per day to busy lines and after-hours voicemail. The agent picks up every call, reads the live op-chair schedule, books or reschedules a slot, and verifies insurance eligibility against the carrier API while the caller is still on the line.

What the agent does

  • Book new patient + existing patient appointments
  • Reschedule and cancel inline, free up the slot
  • Verify insurance eligibility (Delta Dental, Cigna, Aetna, etc.) live
  • Collect new-patient intake (insurance card, primary concern, medications)

Integrations

  • Dentrix, Open Dental, Eaglesoft
  • DentalXChange / Vyne for eligibility
  • Twilio for confirmation SMS

Property management

Triage maintenance requests by severity, dispatch only what needs dispatching.

A 400-unit property manager handles 70-90 inbound maintenance requests per week, half of which are non-urgent and resolvable with a single tenant follow-up. The agent classifies the request (HVAC down, water leak, lock-out, noise complaint), orders by severity, and dispatches the right vendor or routes to next-business-day queue.

What the agent does

  • Classify maintenance request: emergency / urgent / routine
  • Dispatch to the right vendor (HVAC, plumbing, electrical, locksmith)
  • Route non-urgent to the next-business-day queue with a confirmation SMS
  • Escalate water + fire + gas to property manager pager within 60s

Integrations

  • AppFolio, Buildium, Yardi
  • ServiceTitan / dispatch portals
  • Twilio for tenant + vendor SMS

MSP IT helpdesk

After-hours triage that pages on-call only when severity rules trigger.

An MSP helpdesk fields 60-120 inbound tickets per day, half of which arrive after 6pm. The agent runs L1 triage (password reset, MFA enrollment, printer queue), escalates true outages to the on-call engineer with a structured handoff packet, and writes a ticket with full transcript before paging anyone.

What the agent does

  • Run L1 triage: password reset, MFA, printer queue, account lockout
  • Open a ticket with category + severity + transcript
  • Page on-call engineer only when SEV-1/2 rules trigger
  • Send the ticket-link SMS to the caller within 30s

Integrations

  • Autotask, ConnectWise, HaloPSA
  • PagerDuty / Opsgenie for on-call routing
  • NinjaOne / SentinelOne for endpoint context

Medical clinic

Bilingual appointment booking — Spanish or English, on the same call.

A multi-site primary-care clinic in NYC fields a near-50/50 Spanish-English caller mix. The agent detects the caller's language in the first sentence, completes the appointment booking flow in either, captures intake plus referral source, and writes back to the EHR in the clinic's native language tag.

What the agent does

  • Detect caller language (Spanish / English) in first 5s
  • Book or reschedule appointment in either language
  • Capture chief complaint, insurance, and referral source
  • Hand off to a human nurse if symptoms hit a red-flag list

Integrations

  • Athenahealth, eClinicalWorks, Epic (open-EHR)
  • Availity for insurance eligibility
  • Twilio bilingual reminder SMS

Don't see your vertical?

We ship new vertical packs every quarter. Tell us your inbound call volume and what your front desk handles — we'll scope a tailored agent in 48 hours.

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